Effective Date: 7/7/2024
At Hasbil Foods, we strive to ensure that our customers are completely satisfied with their purchases. Our Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds. We aim to make this process straightforward and fair for both our customers and our business.
Website Name: hasbilfoods.com
Business Name: Hasbil Foods
Email: [email protected]
Address: GF 13, Ahmad Plaza, Ahmadu Bello Way, Kaduna
1. General Return Conditions
1.1. Due to the nature of our products, which are perishable animal protein sources, we only accept returns and offer refunds under specific conditions as outlined below.
1.2. Returns must be initiated within 7 days of receipt of the product.
1.3. Products must be unused, unopened, and in the same condition as received, with all original packaging intact.
2. Return Process
2.1. To initiate a return, please contact our customer support team at [email protected] with the following information:
- Order number
- Reason for the return
- Photo of the product (if applicable)
2.2. Our customer support team will review your request and provide you with further instructions, including the return shipping address if your return is approved.
2.3. Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong product shipped, product damaged upon arrival).
3. Refund Process
3.1. Once we receive your returned product, we will inspect it to ensure it meets our return conditions.
3.2. If the return is approved, we will process your refund. The refund will be applied to your original method of payment within 7-14 business days.
3.3. If your return is not approved, we will notify you via email with the reason for the rejection.
4. Non-Returnable Items
4.1. Several types of goods are exempt from being returned, including:
- Perishable goods that have been opened or used.
- Products that have been personalized or custom-made.
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
5. Exchange Policy
5.1. We do not offer exchanges due to the perishable nature of our products. If you receive a damaged or incorrect item, please contact us at [email protected], and we will arrange for a replacement or refund.
6. Damaged or Defective Products
6.1. If you receive a product that is damaged or defective, please contact us within 48 hours of receiving the product at [email protected] with:
- Your order number
- Description of the issue
- Photos of the damaged or defective product
6.2. We will assess the situation and, if approved, will either provide a replacement or issue a refund.
7. Contact Information
For any questions or concerns regarding our Refunds and Returns Policy, please contact our customer support team:
Email: [email protected]
Address: GF 13, Ahmad Plaza, Ahmadu Bello Way, Kaduna
We are committed to ensuring your satisfaction and will work with you to resolve any issues promptly and fairly.
This Refunds and Returns Policy is effective as of 7/7/2024.